Covid-19 Coronavirus

UPDATE 24th June 2020

We are pleased to announce that our Tunbridge Wells shop  will be open on Thursday 9th of July to coincide with the launch of the new ABRSM Piano Syllabus 2021-2022.  

We will be open between 11 and 3 and offering a stable-door counter to enable customers to purchase this sheet music at a 15% discount, or anything else that the shop offers. 

You will also be able to drop off string, brass and wind instrument repairs as well as drop off or collection of rental instruments.


 

We are continuing to operate our online store during the current Covid-19 crisis.

What has been affected are delivery times from Royal Mail. They are struggling to deliver in the current crisis and have a very large backlog of mail to deliver with a reduced staff number.

We use standard Royal Mail services (1st & 2nd Class) and most orders go out as a Large Letter. This is not a trackable service.

In normal times 1st Class delivery is quoted as 1-2 working days and 2nd Class is 3-4 working days. Items are not deemed lost or undelivered until 10 working days after dispatch. (Note: Royal Mail Class working days as Monday to Friday and not weekends or Bank Holidays)

We are now regularly seeing delivery times of 5 working days for 1st Class and 10+ working days for 2nd Class. 

In addition to this Royal Mail issued a statement on 29th April that they have now stopped all deliveries on a Saturday. This will of course impact on when you get your order, and will extend the time limit on lost or undelivered items.

Deliveries to some areas are dependent on the staffing levels at the various sorting and delivery offices your parcel has to go through.

Please be patient as we are doing the best we can to get your music to you.

FAQ's

It's been 2 weeks and my order hasn't arrived

Please be patient, if we have shipped it, then it will make it to you.

My order has been shipped but hasn't arrived. Can I cancel and get a refund?

If your order has been shipped then we can only offer a refund if you send the goods back to us and they have been received in good condition.

When did you send my order out?

We process orders as follows::

Monday - Orders before 3pm, plus Friday orders after 3pm. Saturday and Sunday orders

Tuesday - Orders before 3pm plus Monday orders placed after 3pm

Wednesday - Orders before 3pm plus Tuesday orders placed after 3pm

Thursday - Orders before 3pm plus Wednesday orders placed after 3pm

Friday - Orders before 3pm plus Thursday orders placed after 3pm

Saturday - No orders processed (See Monday)

Sunday - No orders processed (See Monday)