Please call us on 01892 526659 before returning any goods, as you will need a Goods Return Number (GRN) which should be stated on all communications.
Returns and Cancellation
If the goods you receive are faulty please return them to us in their original condition within 14 days and we will either repair or replace them, or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.
In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:
Sealed audio or video recordings and computer software cannot be returned unless returned still sealed.
For reasons of hygiene we cannot accept returns of reeds, mouthpieces, microphones, wind and brass instruments and other similar items, unless returned unopened in their original packaging.
Strings must still be as new, in their original envelopes, and must not have been wound onto an instrument.
Digital pianos and electronic keyboards, amplifiers and all electronic products can normally only be returned if they have not been removed from their original packaging and/or assembled, since assembly and disassembly makes these items very obviously "used".
If you choose to return any goods you must ensure that the goods are properly packaged, labeled clearly with the GRN and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.