At Brittens Music we are committed to protecting your privacy. We use the information we collect about you to process orders, to provide a more personalised shopping experience and if you consent to send you information about our events and special offers. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

-When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

-We also ask for your telephone number which enables us to contact you urgently if there is a problem or delay with your order. For some international deliveries this number may be given to our couriers.

-We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, you can choose not to receive it by ticking the relevant box during enrolment.

How does Brittens Music protect customer information?

When you place orders or access your account information, all information is entered and displayed in a secure area. The secure server software (SSL) encrypts all information you input before it is sent to us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our shop, including placing items in your Shopping Basket though you will need to accept a cookie to progress to the checkout. 

Will Brittens Music disclose the information it collects to outside parties?

Brittens Music does not sell, trade or rent your personal information to others. Also, Brittens Music may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes.

Your consent

By using our Web site, you consent to the collection and use of this information by Brittens Music. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Any Questions?

Brittens Music welcomes your questions and comments about privacy. Please send e-mails to sales@brittensmusic.co.uk