Shipping policy

 

POSTAGE AND DELIVERY ONLY AVAILABLE IN UK

Postage (Royal Mail)

Royal Mail 1st Class (up to £60 in value) £3.00

Royal Mail 2nd Class (up to £60 in value) £2.00

Royal Mail 1st Class (£60 to £100) £5.00

Medium Parcel (£100 to £250) £10.00
We post orders by Royal Mail every weekday.  If you order before 2:30pm your order will be dispatched that day.  If you order after 2:30pm on a Friday, your order will be dispatched on the following Monday.
Sheet Music is packaged in a cardboard envelope to prevent damage.
Gifts and smaller items will be packaged in a mail jiffy bag to protect them.
1st Class Mail  - According to the Royal Mail, these should take 1-2 working days from dispatch.  However, occasionally can take longer.  Royal Mail terms and conditions state that second class post can not be deemed 'lost' until 5 working days after the dispatch date.
2nd Class Mail  - According to the Royal Mail, these should take 3-4 working days from dispatch.  However, occasionally can take longer.  Royal Mail terms and conditions state that second class post can not be deemed 'lost' until 10 working days after the dispatch date.

Courier Delivery
Medium Items (£10.00)

Large Items (£20.00)

Other Large and or Heavy Items e.g. Cellos, Double Bass etc. (Advised on Request or at Order Confirmation)

DIGITAL PIANOS* (£20.00)

ACOUSTIC PIANOS
Standard rate of £125.00 within 25miles of TW1 1RZ
Please call for an accurate quote based on your location and access to your site.

*DIGITAL PIANO DELIVERY
Couriers are contracted to deliver to doorsteps - we do not deliver goods inside your home. Should you require us to assemble your new instrument please call us for details of our installation service.  (This service is provided free within a 20 mile radius of our shops)

In the case of larger digital pianos or where very heavy items are delivered on a pallet, it should be noted that we cannot easily transport the pallet up steps or kerbs. If this is not a convenient means of delivery, please inform us at the time of placing your order and we will try to make other arrangements.